Terms & Conditions

By using our website or placing an order, you agree to the Terms & Conditions outlined below. At Magizham Foods, we believe in complete transparency, fair practices, and protecting both your rights and ours. These terms are designed in full compliance with UAE law to ensure a premium, secure, and trustworthy shopping experience.

• ✓ Company: Magizham Foods operates under Al Thaya Trading LLC, Dubai, UAE
• ✓ Specialty: Premium natural food products including health mixes, vermicelli, noodles, and traditional Indian foods
• ✓ Service Area: All emirates across the United Arab Emirates
• ✓ Compliance: Fully regulated and compliant with UAE Food Safety Law and E-Commerce regulations

• ✓ Order Confirmation: Orders are processed only after successful payment. You’ll receive email/SMS confirmation immediately
• ✓ Accepted Payment Methods: Credit cards, Cash on Delivery (COD), and secure online gateways (Stripe, Geidea, PayPal)
• ✓ Pricing: All prices are displayed in AED and include applicable VAT as per law
• ✓ Right to Update: We reserve the right to change prices or promotions without prior notice
• ✓ Payment Security: All transactions are secured through industry-standard encryption

• ✓ Product Images: All images are for illustration. Actual packaging or ingredients may vary based on supplier or legal requirements
• ✓ Ingredient Accuracy: We provide detailed ingredient information. Always verify labels on actual products before consumption
• ✓ Allergen Information: Clearly marked where applicable. If you have allergies, please review product details carefully
• ✓ Shelf Life: All products are fresh. Expiry dates are clearly labeled on packaging
• ✓ Health Claims: Any health or nutritional claims are based on traditional use or standard product specifications

• ✓ Return Window: 3 days from delivery for eligible items in unused, unopened condition
• ✓ Perishables: Food items returnable only if damaged or incorrect
• ✓ Refund Method: Credits issued to original payment method within 5–7 business days
• ✓ Damaged Items: We cover replacement and shipping if the error is ours
• ✓ Quick Process: Contact us within 24 hours for immediate resolution

For full details on our refund and return policy, visit our dedicated Refund & Return Policy page.

• ✓ Delivery Coverage: All emirates via trusted logistics partners
• ✓ Delivery Times: Dubai (1–3 business days), other emirates (3–5 business days). Times may vary during holidays or peak seasons
• ✓ Free Shipping: Available on orders over a certain value; standard fees apply otherwise
• ✓ Order Tracking: SMS/email tracking details provided based on courier partner
• ✓ Liability Limits: Our liability is limited to the value of the affected order for any claims
• ✓ Force Majeure: We’re not liable for delays due to circumstances beyond our control (natural disasters, government actions, etc.)

• ✓ Website Content: All text, images, logos, and designs are the property of Magizham Foods or our partners
• ✓ Prohibited Use: You may not copy, reproduce, or use our content without written permission
• ✓ Personal Use Only: Website content is for personal, non-commercial browsing only
• ✓ Trademark Protection: “Magizham Foods” and related logos are registered trademarks

• ✓ Data Storage: Your personal information is stored securely and protected with encryption
• ✓ Data Sharing: Shared only with essential partners (payment processors, delivery companies). Never sold or misused
• ✓ Cookies & Tracking: We use cookies for site functionality and analytics. You can manage preferences in your browser
• ✓ Third-Party Links: We’re not responsible for external websites’ privacy practices
• ✓ Data Requests: You can request access, correction, or deletion of your data anytime

For complete privacy details, visit our Privacy Policy page.

• ✓ Accurate Information: You must provide accurate personal and delivery details. Incorrect information may cause delays
• ✓ Lawful Use: You agree to use our website only for lawful purposes and not for any illegal activities
• ✓ No Harassment: Any abusive, threatening, or disrespectful communication will result in account suspension
• ✓ Inspection at Delivery: It’s your responsibility to inspect the order at delivery and report issues within 24 hours
• ✓ Age Requirement: You must be at least 18 years old or have parental consent to make purchases

• ✓ UAE Law: All terms are governed by the laws of the United Arab Emirates, including Federal Law No. 8 of 2014 (Consumer Protection) and Federal Decree-Law No. 14 of 2023 (E-Commerce Law)
• ✓ Jurisdiction: Any disputes shall fall under the exclusive jurisdiction of Dubai courts
• ✓ Policy Updates: We may update these terms at any time for regulatory compliance. Changes will be posted on this page
• ✓ Dispute Resolution: We prefer to resolve issues amicably. If needed, disputes will be handled according to UAE law
• ✓ Severability: If any provision is found invalid, remaining terms remain in full effect