Privacy Policy

At Magizham Foods, your privacy is our highest priority. We are committed to protecting your personal information and ensuring a safe, transparent, and secure shopping experience on our website.

This Privacy Policy explains what information we collect, how we use it, and the measures we take to keep your data secure. By using our website or placing an order, you agree to the practices described in this policy.

Personal Information

When you create an account or place an order, we collect:

• Full name
• Email address
• Phone number
• Delivery address (street, city, emirate, postal code)
• Billing address (if different from delivery)

Payment Information

We use trusted payment gateways (Stripe, Geidea, PayPal) to process transactions securely. We do not store your complete credit card details on our servers. Only encrypted payment tokens are retained for authorized future purchases.

Usage & Technical Data

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on site
• Cookie data and analytics (see Cookies Policy)
• Referral source (how you found our website)

We use your personal information for the following purposes:

• Order Processing: To confirm, process, and deliver your orders accurately and efficiently
• Communication: To send order confirmations, shipping updates, delivery notifications, and customer support responses
• Account Management: To create and maintain your customer account, including order history and saved preferences
• Payment Processing: To securely process payments and prevent fraud
• Customer Service: To respond to inquiries, resolve issues, and provide support
• Marketing: To send promotional offers, product updates, and newsletters (only with your consent; you can unsubscribe anytime)
• Website Improvement: To analyze website usage, improve functionality, and enhance user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations in the UAE

We take the security of your personal data very seriously and implement industry-standard measures to protect it:

• Encryption: All sensitive data transmitted between your browser and our servers is encrypted using SSL/TLS protocols (https)
• Secure Storage: Personal data is stored on secure servers with restricted access and regular security audits
• Payment Security: We use PCI DSS compliant payment gateways that handle your payment information securely
• Access Controls: Only authorized personnel have access to customer data, and only for legitimate business purposes
• Regular Updates: We continuously update our security systems and practices to protect against new threats
• Data Backup: Regular backups ensure data recovery in case of technical failures

We respect your privacy and limit data sharing to trusted partners who help us operate our business:

• Delivery Partners: We share your name, phone number, and delivery address with logistics companies to fulfill your orders
• Payment Processors: Payment gateways (Stripe, Geidea, PayPal) receive necessary payment information to complete transactions securely
• Service Providers: We may share data with hosting providers, analytics services, and email platforms that help us maintain our website and communicate with customers
• Legal Requirements: We may disclose information when required by law, court order, or government authority in the UAE
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer data may be transferred to the new entity (you will be notified)

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can update or correct inaccurate information in your account at any time
• Deletion: You can request deletion of your account and personal data (subject to legal retention requirements)
• Opt-Out: You can unsubscribe from marketing emails by clicking the “unsubscribe” link in any promotional message
• Data Portability: You can request your data in a structured, machine-readable format
• Restrict Processing: You can request that we limit how we use your data in certain circumstances
• Object: You can object to processing of your data for direct marketing purposes

How to Exercise Your Rights

To exercise any of these rights, please contact us at support@magizhamfoods.com or call us at +971 52 394 0570. We will respond to your request within 7 business days.