Shipping & Delivery Policy

At Magizham Foods, we understand that prompt and reliable delivery is essential to your satisfaction. We’ve partnered with trusted UAE logistics providers to ensure your orders arrive safely, on schedule, and in perfect condition. Whether you’re ordering from Dubai, Abu Dhabi, or any other emirate, we’ve got you covered with transparent shipping policies.

• ✓ Dubai & Abu Dhabi: Typically 1–3 business days for faster urban delivery
• ✓ Sharjah, Ajman, Fujairah, Ras Al Khaimah, Umm Al Quwain: Typically 3–5 business days
• ✓ Remote Areas: Available through our logistics partner; specific timeframes quoted at checkout
• ✓ Complete Coverage: We deliver to all residential and commercial addresses across the UAE

• ✓ Free Delivery: Available for orders above a specified value (displayed on our website)
• ✓ Standard Charges: Clearly displayed at checkout before you complete your purchase
• ✓ Transparent Pricing: No hidden fees. Shipping cost is included in your final total
• ✓ Remote Area Premium: May apply for deliveries to very remote locations; quote provided before order
• ✓ Special Orders: Bulk or special orders may qualify for custom shipping quotes

• ✓ Real-Time Tracking: Once dispatched, you’ll receive a tracking number via SMS or email
• ✓ Logistics Partner Updates: Track your package on the logistics company’s app or website
• ✓ SMS Notifications: Receive delivery status updates via SMS at key milestones
• ✓ Email Confirmation: Email updates keep you informed of progress and estimated delivery
• ✓ Driver Contact: Most couriers allow direct driver communication for final delivery coordination

• ✓ Inspection at Delivery: Please inspect the package immediately upon receipt. Check for any visible damage
• ✓ Accurate Address: Ensure your address is complete and accurate to avoid delays or misdelivery
• ✓ Safe Handling: Our logistics partners handle all packages with care to maintain product quality
• ✓ Signature or Confirmation: Delivery confirmation required. COD requires payment at delivery
• ✓ Report Issues Within 24 Hours: If the package is damaged, contact us immediately for a replacement or refund

• ✓ Holiday Closures: Delivery may be delayed during UAE public holidays. Orders placed on holidays process on the next working day
• ✓ Peak Seasons: During high-demand periods, delivery times may extend by 1–2 days
• ✓ Weather & Natural Events: Extreme weather may temporarily affect delivery schedules
• ✓ Force Majeure: Unforeseen circumstances may delay delivery. We will keep you informed and find alternatives
• ✓ Custom/Bulk Orders: Large orders may require special handling and extended processing time

• ✓ Address Verification: If delivery fails due to an incorrect address, you’ll be contacted to confirm
• ✓ Re-Delivery Attempts: The logistics partner will attempt re-delivery at no additional cost
• ✓ Contact During Delivery: Drivers will call to confirm a suitable delivery time
• ✓ After Multiple Failures: If delivery cannot be completed, we offer a full refund or reshipment
• ✓ Customer Support: Our team is available to resolve delivery issues quickly and fairly

• ✓ Eco-Friendly Packaging: We use recyclable and biodegradable packaging materials whenever possible
• ✓ Consolidated Shipments: We optimize routes to reduce carbon footprint and shipping waste
• ✓ Minimal Packaging: Using only necessary packaging to protect your premium products
• ✓ Partner Selection: We partner with logistics companies committed to sustainability

• ✓ UAE Regulatory Compliance: Our shipping practices comply with all UAE transportation and e-commerce regulations
• ✓ Liability Limits: Our liability for lost or damaged items during transit is limited to the order value
• ✓ Force Majeure: We are not liable for delays or damages due to unforeseen circumstances beyond our control
• ✓ Insurance: High-value orders can be shipped with insurance. Request details at checkout
• ✓ Dispute Resolution: Any shipping-related disputes are governed by UAE law and Dubai courts’ jurisdiction