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Your Satisfaction is Our Priority

رضاك هو أولويتنا

At Magizham Foods, we stand behind every product we deliver.

At Magizham Foods, we take pride in delivering premium, natural products that exceed expectations. Your satisfaction is not just a goal—it’s our promise. If you’re ever unsatisfied with your purchase, we offer a clear, fair, and transparent refund and return policy fully compliant with UAE consumer protection law.

💡 Pro Tip: We process returns quickly and fairly. Most refunds are issued within 5–7 business days of approval.

Who Can Return Items?

من يمكنه إرجاع المنتجات؟

Quick eligibility checklist for hassle-free returns

⏱️

Within 3 Days

Return items within 3 days of delivery

📦

Unused & Original

Items must be unopened in original packaging

✓

Perishables Policy

Only if damaged or sent by mistake

🚚

Free Replacement

Wrong item? We cover shipping costs

Eligibility Requirements

  • ✓ Returns are accepted within 3 days of delivery for eligible items
  • ✓ Items must be unused, unopened, and in original packaging
  • ✓ Perishable food items can only be returned if received damaged or incorrect
  • ✓ Non-perishable items must meet return conditions for a refund

What Cannot Be Returned?

ما لا يمكن إرجاعه؟

Items excluded from our return policy

  • ❌ Opened or Used Products: Items that have been opened, used, or consumed cannot be returned unless damaged due to our error
  • ❌ Gift Cards & Promotional Items: These are excluded and cannot be refunded or exchanged
  • ❌ Final Sale Items: Products marked as “final sale” or clearance items cannot be returned
  • ❌ Custom Orders: Personalized or specially ordered items are not eligible for returns

How to Request a Return

كيفية طلب الإرجاع

Simple 3-step process to get your refund

1

Contact Us Within 24 Hours

Reach out to our support team immediately after delivery if there’s an issue. Email support@magizhamfoods.com or WhatsApp +971 52 394 0570

2

Provide Required Information

Include your order number, product details, photos of damage (if applicable), and reason for return. The more details, the faster we process!

3

Wait for Approval & Refund

Our team reviews your request within 24–48 hours. Once approved, your refund is processed within 5–7 business days to your original payment method.

⚡ Speed Matters: Requests submitted after 3 days or with incomplete information may not be processed. Act fast!

Refund & Replacement Process

عملية الاسترداد والاستبدال

Clear timelines and methods for your peace of mind

💰

Original Payment Method

Refunds credited back to your original payment source

⏳

5–7 Business Days

Standard processing time after approval

🚀

Fast Replacement

Wrong item? Replacement shipped immediately

🛡️

Full Coverage

Damage/error items include delivery costs

What You Need to Know

  • Once returns are inspected and approved, refunds will be credited to the original payment method
  • Refunds are typically processed within 5-7 business days of approval
  • Delivery charges are non-refundable unless required by law or the error is ours
  • Items received damaged, defective, or incorrect will be replaced or refunded with full delivery cost coverage

Received a Damaged or Wrong Item?

استلمت منتجًا تالفًا أو خاطئًا؟

We make it right—immediately and with care

🚨 Important: Please inspect your order carefully at delivery. Report any damage or errors within 24 hours for immediate resolution.
  • Immediate Action: Please inspect your order at delivery and notify us immediately of any damage, defects, or errors
  • Full Compensation: Items received damaged, defective, or incorrect will be replaced or refunded at no cost to you
  • Delivery Coverage: We cover all delivery costs for replacements when the error is ours
  • No Hassle: Simply provide photos or details, and we’ll handle the rest